Privacy policy

Cookentraa operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Cookentraa is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified. We may collect or process the following categories of personal information depending on how you interact with our Services:

Contact Details: Including your name, billing address, shipping address, phone number, and email address.
Financial Information: Including credit card, debit card, payment card details, transaction details, form of payment, and payment confirmation.
Account Information: Including your username, password, security questions, preferences, and settings.
Transaction Information: Including the items you view, put in your cart, add to your wishlist, purchase, return, exchange, or cancel.
Communications With Us: Including the information you include in communications with us, such as customer support inquiries.
Device Information: Including information about your device, browser, network connection, IP address, and other unique identifiers.
Usage Information: Information regarding how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly From You: When you create an account, make a purchase, or communicate with us.
Automatically Through the Services: Collected from your device through the use of cookies and similar tracking technologies.
From Our Service Providers: Trusted partners who collect or process your personal information on our behalf (e.g., payment processors, fulfillment partners).

How We Use Your Personal Information

Depending on your interactions, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services: To process payments, fulfill orders, arrange shipping, manage your account, and facilitate returns/exchanges.
Marketing and Advertising: To send promotional updates via email or text message and show you relevant online advertisements.
Security and Fraud Prevention: To authenticate accounts, secure our payment systems, and protect against fraudulent or malicious activity.
Communicating with You: To provide responsive customer support and maintain our business relationship.
Legal Reasons: To comply with applicable laws, respond to legal processes, or enforce our policies.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate business purposes, including:

With Shopify & Core Vendors: Payment processors, data analytics, cloud storage, and shipping carriers (e.g., USPS, UPS, FedEx).
With Business & Marketing Partners: To support personalized advertising based on your online interactions.
Upon Your Request/Consent: Such as when directing us to ship products or integrating social media login tools.
Legal Compliance: To protect or defend our rights, respond to legal subpoenas, or comply with relevant regulations.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of our platform. Information you submit will be transmitted to and shared with Shopify in order to provide and improve the Services. To learn more about how Shopify processes your personal information, please visit the official Shopify Privacy Policy.

Third-Party Websites and Links

Our website may contain links to online platforms operated by third parties. We do not control and are not responsible for the privacy or security practices of these non-affiliated sites. We highly encourage you to review their individual privacy policies.

Children's Data

Our Services are not intended to be used by children, and we do not knowingly collect personal information from individuals under the age of majority. If you believe a child has provided us with personal information, please contact us below to request its immediate deletion.

Security and Retention of Your Information

While we implement robust electronic safeguards to protect your personal data, please be aware that no security measures are perfect or completely impenetrable. We retain your personal information only as long as necessary to maintain your account, provide our services, resolve disputes, or comply with legal obligations.

Your Rights and Choices

Depending on where you reside (such as various US States, the UK, or the EU), you may have the right to:

Access / Know what personal information we hold about you.
Delete or erase your personal data from our systems.
Correct inaccurate or out-of-date information.
Opt-Out of the sale or sharing of your data for targeted advertising.

To exercise any of these rights, please contact our support team using the verified business contact channels listed below. We will never discriminate against you for exercising your privacy choices.

Contact Information

Should you have any questions about our privacy practices, this Privacy Policy, or if you would like to exercise any of your data rights, please reach out to us directly:

Store Name: Cookentraa
Customer Support Email: help@cookentraa.com
Customer Support Phone: +1 (225) 258-7439
Business Address: 1011 2nd St, Sacramento, CA 95814, United States
Support Availability: Monday to Friday, 9:00 AM – 5:00 PM (GMT-08:00) Pacific Time (US & Canada)