Refund policy

Thank you for shopping at Cookentraa. We want to ensure you are completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help with a transparent and stress-free return process.

30-Day Return Window

We offer a 30-day return policy, which means you have exactly 30 days after receiving your item to request a return.

Return Eligibility Criteria

To be eligible for a return, your item must be in the same condition that you received it:

• Unworn, unused, and undamaged.

• Inside its original packaging with all original tags attached.

• Accompanied by the receipt, invoice, or proof of purchase.

How to Initiate a Return

To start a return, please contact us first at help@cookentraa.com.

• Important: All authorized returns must be sent to our official business address listed below. Do not send items back to us without first requesting a return; unauthorized returns will not be accepted.

Official Return Address:

Cookentraa

1011 2nd St, Sacramento, CA 95814, United States

If your return request is accepted, our support team will provide you with a return shipping label, as well as detailed instructions on how and where to send your package.

Return Shipping Fees

• Defective, Damaged, or Wrong Items: If the return is due to our error (defective/damaged product or wrong item received), Cookentraa will provide a prepaid return shipping label, and there will be no cost to the customer.

• Customer Remorse / Change of Mind: If you wish to return a product due to a change of mind, color preference, or ordering the wrong variant, the customer will be responsible for covering the return shipping costs.

Damages and Issues (Upon Arrival)

Please inspect your order immediately upon reception. If you find that the item is defective, damaged, or if you received the wrong item, contact us within 48 hours at help@cookentraa.com so that we can evaluate the issue and make it right immediately via replacement or refund.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted and processed, you can make a separate, new purchase for the desired item on our website.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, customers have the right to cancel or return their order within 14 days for any reason and without justification. The item must still meet our standard eligibility criteria (unused, in original packaging, with tags).

Refunds Processing Time

We will notify you via email once we have received and inspected your returned package to inform you if the refund has been approved or not.

If approved, the refund will be automatically processed back to your original payment method within 10 business days. Please note that your bank or credit card company may require additional processing time (usually 2–5 business days) to post the refund to your account.

If more than 15 business days have passed since we approved your return and you haven't received your refund, please contact us at help@cookentraa.com or call us at +1 (225) 258-7439.